Air New Zealand

Not worthy of our sacrifice to support them.
Many places in NZ, no option, but when it comes to overseas travel, plenty and I plan to use them.
I held a Koru membership for many years, until I went overseas (the second time they caught me out)   and while away Air NZ cancelled my membership.
Big deal.  I was polite and asked given a long relationship was that appropriate..
“Yes of course you were late paying so you must re-join and PAY A FEE ”
Well I can see how that works because I am late I must pay twice, but why I wonder ?

Well good on you Koru club that’s your business model.

I will fly to Australia tomorrow business class on Qantas.
There was a NZ flight I could have taken but after being told “Air NZ does not value loyalty” I decided to accept their invitation to go fly elsewhere.

In my defence I would add that Koru service is more like the bus terminals of old. Anyway the seats on Air NZ are not much better than a bus in fact less room.
So not missing Koru much with the higher standard of service at most airports and the coffee is as good or better so where’s the benefit given that I do not aspire to “run into an MP” and heaven forbid why would I want to do that. Koru should play repeat sessions of “Today in Parliament”. That would reduce overcrowding substantially.
There is a pleasant lounge in Nelson but given that is a walk in and walk on stop not much value really and of course the MP is oh what’s his name.... so why bother ?
So see you cobber !